Shipping Policy

WHAT ARE THE SHIPPING METHODS, PROCESSING TIME & RATES FOR A TYPICAL ORDER?

Ground Service, 2-Day and 1-Day (U.S.)
Orders placed by 1:00 PM EST Monday – Friday will begin processing the same day.
Orders received after 1:00 PM EST will be processed the next business day.
Orders placed on weekends or observed holidays will be processed the next business day. Observed holidays include: New Years Day, Martin Luther King Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.

WHEN AND HOW WILL I RECEIVE A SHIPPING CONFIRMATION?

We will send a shipment confirmation to the email you placed the order with as soon as we have finished processing your order.
If you place an order after the cutoff time, you may experience a delay between the shipment confirmation e-mail and the actual shipment of your order.
Our shipping carriers do not pick up packages from our facilities on weekends or postal holidays.

WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?

If an item is currently out of stock, we will cancel the item and remove it from your order.
You will receive an email notifying you the order has changed.

I HAVEN'T RECEIVED MY ORDER, MY ORDER IS MISSING ITEMS, OR MY SHIPMENT IS LATE?

Title and risk of loss of all items purchased from Tweezerman.com or Tweezermanpet.com pass to you, the buyer, when Tweezerman delivers the items to a delivery carrier. Any claims for loss or damage must be presented to the carrier, not Tweezerman.
If you are still having a problem after speaking to the carrier, please contact us at cs@tweezerman.com with your name and order number and a customer care representative will get back to you within 1-2 business days.

DO YOU SHIP INTERNATIONALLY?

Cart